Created for the high-stress 911 call taker environment, CritiCall has now been adapted for use in commercial call centers.
While the nature of commercial call center calls may not be of the life-or-death variety, if you are a call center manager or owner, they are no less important to you.
Improve the quality and performance of your organization by selecting employees who possess the critical skills and abilities necessary for success on the job. CritiCall for Contact Centers will help you select employees who possess critical skills and abilities such as:
Listening and Understanding
Using Logic and Reasoning
Learning and Retaining
Reading and Comprehending
Using a Computer While Listening or Speaking