Created for the high-stress 911 call taker environment, CritiCall has now been adapted for use in commercial call centers.

While the nature of commercial call center calls may not be of the life-or-death variety, if you are a call center manager or owner, they are no less important to you.

Improve the quality and performance of your organization by selecting employees who possess the critical skills and abilities necessary for success on the job. CritiCall for Contact Centers will help you select employees who possess critical skills and abilities such as:

  Listening and Understanding

  Using Logic and Reasoning

  Learning and Retaining

  Reading and Comprehending

  Using a Computer While Listening or Speaking

CritiCall for Contact Centers (C4) was developed by Biddle Consulting Group, Inc., a company specializing in EEO, test development, and test validation since 1974.

Consultants and developers have poured their time and energy into a product whose predecessor has gained remarkable success in the 911 call taker market. Finally, C4 is available for testing in the commercial contact center environment.

Looking to make your contact center more profitable? Hoping to hire agents who are better qualified?

Using CritiCall for Contact Centers can help your organization become more profitable and effective! Download CritiCall for Contact Centers.

CritiCall for Contact Centers (C4) is a product of its sister-product's success. The original CritiCall software - released in 2000 - was designed and proven to withstand the pressure that exists in the 911 call taker and dispatcher market. Over 700 agencies from 48 of 50 states and Canada trust CritiCall to identify those with the skill and ability to succeed in that environment.

Finally, C4 is available for use in the commercial contact center environment.

Download the CritiCall for Contact Centers software today and see how your organization can benefit from our experience!